Questions about GONAL-f® Pen ?

Call our 24/7 toll-free support line at 1-800-387-8479 or submit your questions and comments using our online form.


We have created a range of resources and materials to help you navigate both your GONAL–f Pen injection and the fertility process itself. We hope that you find these resources helpful, and we welcome your comments and suggestions on ways to improve these or add to our selection. EMD Serono is truly committed to partnering with you on your fertility journey.


This instructional video will show you how to prepare and give a dose using your GONAL-f Pen. Feel free to pause at any time during the video. You may also advance or rewind the video by moving your cursor along the progress bar. Depending on your internet connection, it may take a few minutes for the video to load.

A GONAL-f Pen injection guide is included in a pamphlet called Patient Instructions for the GONAL-f Prefilled Pen, which is available for download. This guide is offered in English, French, Arabic, Punjabi, Spanish and Simplified Chinese – please click on the language of your choice. Should you require injection assistance in your language of origin, please call the Momentum patient program at 1-800-387-8479.

- English

- French

- Arabic

- Punjabi

- Simplified Chinese

- Spanish


If you have questions about your medication or need help with your injection, the Momentum patient services program (formerly Fertility Lifelines) is available to assist you.

Momentum is available in over 250 languages through the assistance of certified translators. It is a complimentary and confidential phone service that offers:

  • General fertility information
  • Support for patients who are taking EMD Serono fertility products

Call toll-free 1-800-387-8479

Services are available Monday to Friday 8:00 a.m. – 8:00 p.m. (Eastern Time).

Momentum is available 24 hours a day, 7 days a week for urgent inquiries that cannot wait until the following business day. Simply leave your name and pronouns if you’d like to share them, reason for calling, and your phone number, and a registered nurse will return your call, usually within an hour.

Momentum is a source of educational support sponsored by EMD Serono.

Momentum is not intended to replace discussions with your health care provider.

The GONAL-f Pen starter kit is available through your fertility clinic/pharmacy. This kit contains a sharps container for used needles and an injection guide in printed format. Your clinic/pharmacy may also provide you with some alcohol swabs. If you have not received this kit, your clinic/pharmacy should be able to provide you with one.

  1. GONAL-f® Pen Product Monograph. Date of Approval: May 3, 2019. EMD Serono, A Division of EMD Inc., Canada.