Questions about Crinone®?

Call our 24/7 toll-free support line at 1-800-387-8479 or submit your questions and comments using our online form.


We have created resources and materials to help you with your Crinone® treatment. We hope that you find these resources helpful, and we welcome your comments and suggestions on ways to improve these or add to our selection. EMD Serono is truly committed to partnering with you on your fertility journey.

Crinone® administration and storage instructions are available for download. The instructions are offered in English or French—please click on the language of your choice. Should you require injection assistance in your native language, please call the Momentum patient program at 1-800-387-8479.

- English

- French


The MOMENTUM patient services program is a free and confidential service that offers customized patient support, including injection assistance, to individuals using EMD Serono fertility products.

Our MOMENTUM toll-free helpline, 1-800-387-8479, is available 24 hours a day, 7 days a week.

Regular hours are 8:00 a.m. to 8:00 p.m. (Eastern Time), Monday to Friday.

An after-hour pager service is available for urgent inquiries that cannot wait until the following business day. Simply leave your name, reason for calling, and your phone number, and a registered nurse will return your call in a timely manner

MOMENTUM is available in over 250 languages through the assistance of certified translators.

MOMENTUM will not comment on individual diagnosis or treatment questions, laboratory results or products not manufactured by EMD Serono. You should discuss those with your healthcare provider. MOMENTUM is a source of educational support sponsored by EMD Serono, Canada and is not intended to replace discussions with your healthcare provider.

If you have any questions about your Crinone® medication, please refer to our "Frequently Asked Questions" section by clicking here or call the Momentum patient program toll-free 1-800-387-8479.

  1. Crinone® Product Monograph. Date of Approval: July 4, 2023. EMD Serono, A Division of EMD Inc., Canada.