You are about to leave fertility.mymomentum.ca, an EMD Serono, a division of EMD Inc. - Canada website. This link may lead to a resource maintained by third parties over whom EMD Serono, a division of EMD Inc. - Canada has no control. As such, EMD Serono, a division of EMD Inc. - Canada is not responsible for and makes no representation as to the accuracy or any other aspect of such resource or the privacy practices of such third party. Providing links to a third party website does not constitute an endorsement by EMD Serono, a division of EMD Inc. - Canada of such website or the information or products presented therein.
EMD Serono, Canada, is committed to supporting couples with fertility concerns
The Momentum patient services program (formerly Fertility Lifelines) is a free and confidential phone service that offers customized patient support, including injection assistance, to individuals using EMD Serono fertility products. You can call toll free at 1-800-387-8479.
Momentum is available between the hours of 8:00 a.m. and 8:00 p.m. (Eastern Time), Monday to Friday. Momentum is also available 24 hours a day, 7 days a week for urgent inquiries that cannot wait until the following business day. Simply leave your name, reason for calling, and your phone number, and a registered nurse will return your call, usually within an hour. Momentum is available in over 250 languages through the assistance of certified translators.
Momentum is staffed by highly trained customer service representatives and registered nurses ready to assist callers with questions on EMD Serono products through compassionate listening to help put the patient journey into perspective and provide information about additional support and resources.
Momentum is not intended to replace discussions patients have with their doctors or nurses. Patients should contact their health care professionals if they have specific health concerns.Momentum does not comment on individual treatments, discuss results, or provide off-label information.
As a patient-focused company, EMD Serono offers support for patients on our medications. However, this service is available only at the discretion of the prescribing physician. Physicians have access to all the required documentation and will be able to make the request to EMD Serono on behalf of a patient should there be a need for assistance.