GONAL-f® Powder

Questions about GONAL-f®?

Call our 24/7 toll-free support line at 1-800-387-8479 or submit your questions and comments using our online form.


We have created some resources and materials to help you navigate both your GONAL–f® injection and the fertility process itself. We hope that you find these resources helpful, and we welcome your comments and suggestions on ways to improve these or add to our selection. EMD Serono is truly committed to partnering with you on your fertility journey.

GONAL-f® injection guides are available for single dose vials within the Consumer Information part of the Product Monograph. The information is offered in English or French – please click on the language of your choice. Should you require injection assistance in your language of origin, please call the Momentum patient program at 1-800-387-8479.


If you have questions about your medication or need help with your injection, the Momentum patient services program (formerly Fertility Lifelines) is available to assist you.

Momentum is available in over 250 languages through the assistance of certified translators. It is a complimentary and confidential phone service that offers:

  • General fertility information
  • Support for patients who are taking EMD Serono fertility products

Call toll-free 1-800-387-8479

Services are available Monday to Friday 8:00 a.m. – 8:00 p.m. (Eastern Time).

Momentum is available 24 hours a day, 7 days a week for urgent inquiries that cannot wait until the following business day. Simply leave your name and pronouns if you’d like to share them, reason for calling, and your phone number, and a registered nurse will return your call, usually within an hour.

Momentum is a source of educational support sponsored by EMD Serono.

Momentum is not intended to replace discussions with your health care provider.

If you have any questions about your GONAL-f® prescription, please refer to our "Frequently Asked Questions" section by clicking here or call the Momentum patient program toll-free 1-800-387-8479.

  1. GONAL-f® Product Monograph. Date of Approval: May 3, 2019. EMD Serono, A Division of EMD Inc., Canada
  2. GONAL-f® Product Monograph. Part III Consumer Information. Date of Approval: May 3, 2019. EMD Serono, A Division of EMD Inc., Canada.